FAQ 2018-11-14T10:22:22+00:00

ABOUT OUR PRODUCT

What is Low Level Laser Therapy? 2018-04-04T23:55:24+00:00

A Low Level Laser is a medical laser equipment using a wavelength between 400 and 980 nm, with a power output inferior to 500 mw per diode. Low Level Lasers do NOT generate heat.
The stimulus effect of LLL on human and animals body is called photobiomodulation.
Photobiomodulation is a complicated word used to describe laser beam generated photons stimulating body cells to perform specific tasks, like multiply faster to accelerate wound closure, increase blood circulation, eliminate dead cells, reduce inflammation, and by doing so, temporarily reduce or eliminate pain.

Is the Dog Med Laser the same type of laser as the ones found in veterinary clinics? 2018-04-05T00:02:31+00:00

Yes and no.
The DML is a true Laser, and a true Low Level laser or “Cold” laser. It is similar to devices manufactured by the most respected Low Level Laser manufacturers which are found in vet clinics around the country and around the world. This category of Low Level Lasers is supported by more than 7000 published clinical studies and research papers. These lasers have been around for a long time and have demonstrated positive results in rigorous clinical studies. The first FDA authorization to market dates back to 2002.
Low Level Lasers like the DML are very different and much safer than the recently fashionable Class 4 lasers found in some veterinary clinics. Class 4 lasers cannot be legally used in a home setting because of the laser beams power they generate is too dangerous for you, your family and your dog.
Class 4 lasers can burn and permanently damage the skin if not used properly or too often. Furthermore, Class 4 high power (10 watts) lasers are not backed by clinical studies or research papers. The FDA classifies these class 4 lasers under the code for topical heating lamps (ILY).

How often should I treat my pet? 2018-04-14T00:14:01+00:00

The World Association of Laser Therapy (WALT) recommends daily treatments for best results in humans.
Clinical studies (humans and animals) have also proven it is better to treat daily. The effects of the laser application last a maximum of 10 hours and repetition of treatment will deliver better results. Twice daily for a few minutes each time is ideal, but please see instructions manual and program menu for detailed protocols.

How long will my pet experience pain relief? 2018-04-14T00:16:41+00:00

The effects of the Low Level Laser last for a maximum of 10 hours and more often around 7 to 8 hours. The laser’s effect on pain relief is comparable to the effect of pain medication, without any side effects. Even the strongest painkillers must be taken every few hours. There are no medication or technologies on the market today that deliver permanent pain reduction or
elimination. All accepted pain management protocols be it for humans or animals, deliver pain relief for short periods of time.
The Dog Med Laser is the ideal pain relief solution to deliver a much better quality of life to your furry best friend, while avoiding undesirable side effects from medication and expensive and time-consuming trips to the veterinary clinic.

How safe is your laser to use? 2018-03-22T11:43:51+00:00

The DML is designed to be child proof and does not require that anyone wears protection glasses when in use. However, it is best to avoid looking directly into the laser beams. The DML is certified CB Scheme for electrical safety, and certified as a Class 2 laser by QPS Evaluation Services. Antares Technologies, the manufacturer, is certified medical ISO 13485 by Intertek.

Is it safe enough to use in my home or around children? 2018-03-22T11:44:03+00:00

The DML was designed for home use and for daily treatments. It is certified CISPR 11 Class B for home use. Your family and your dog do not need eye protection because the DML is a class 2 laser. The DML is designed to be child proof and its parts are all medical grade certified for skin contact.

Is there a danger I could burn my pet’s skin? 2018-03-22T11:44:11+00:00

No. the power used by the DML is 21.5 milliwatt per diode, which is extremely low. The DML does not deliver heat and is 100% painless. Humans state clearly that they do not feel anything when they use it on themselves. There are no negative side effects with a true Low Level Laser.

Can I use the DML while my dog is under anti-inflammatory medication? 2018-04-14T00:25:01+00:00

There is no contra-indication for this, but the DML has been designed to replace anti-inflammatory medications. If you treat your dog’s pain with both actions, you will not be able to verify if the DML has a positive effect on your pet.
Furthermore, long-term use of anti-inflammatory drugs generate a high risk of negative side effects for your dog’s kidneys, digestive system and general health.
The DML and Low Level Lasers in general have never been shown to cause any negative side effects on humans or on animals.
If your pet is currently taking medication, we recommend you talk with your veterinarian before stopping it, and once your pet is off medication, treat your pet daily for at least a week to evaluate results as you keep doing the twice daily treatment protocol.

Can the Dog Med Laser treat pain from damaged nerves? 2018-04-14T00:18:57+00:00

Please make note that the Dog Med Laser and Low Level Lasers in general do not deliver pain relief on pain caused by damaged nerves. It cannot deliver pain relief when pain is caused by infection, either.

Does the Dog Med Laser treat underlying diseases? 2018-03-22T11:44:41+00:00

No. Low Level Lasers do not treat diseases. The Dog Med Laser can have an effect on symptoms caused by diseases. Chronic pain is caused by a specific set of conditions. The Dog Med Laser does not cure these conditions, but teaches nerve cells to not communicate the sensation of pain to the brain.

Can I use the laser on my cat? 2018-03-22T11:44:49+00:00

Yes, absolutely. The Dod Med Laser has the same applications for the same conditions on cats as well as dogs. You can use it to accelerate wound healing and treat pain in your cat.

Can I use the laser on myself? 2018-04-14T00:32:22+00:00

In the USA and in its dependencies, the Dog Med Laser is not certified by the FDA for human use. It is only certified as a medical device for human use in Europe.

What kind of results can I expect? 2018-03-22T11:45:08+00:00

In 90% of cases, positive results can be expected if you follow the protocols provided in the instructions manual. However, it is a known fact that not all humans or animals react the same way to an identical treatment. Some will react positively and others will see no result. If an infection is present, if nerves are damaged or if your dog’s general health is severely deteriorated, the Dog Med Laser will not provide relief.

How long will it be until I see results for my pet? 2018-03-22T11:45:16+00:00

For pain
Some dogs will react positively to the treatments immediately, some will react after a few treatments and it is possible that a minority shows zero results, most often if the pain is caused by nerve damage or infection.

For inflammation
The DML is designed to reduce inflammation and with daily or twice daily treatments it continues to reduce inflammation and edema.

Wound healing
You will be able to observe the acceleration of wound closure if you follow the protocols and treat your companion twice daily. Wound closure speed also depends on the surface of the wound.

The laser I purchased doesn’t seem to be working. What’s going on? 2018-03-22T11:45:23+00:00

Please go to the instructions manual you received and go to troubleshooting. If you are not able to make the DML work, please send an email to customerservice@dogmedlaser.com with the description of the problem. Please include your phone number. Our customer service team will get back to you immediately.

What is your return policy? 2018-03-22T11:45:31+00:00

We offer a 90 day return policy and we will reimburse you within a short period of time.
(Special conditions apply. See Instructions for use)

Do you offer a warranty? 2018-03-22T11:45:41+00:00

We offer a two year full warranty. (Special conditions apply. See Instructions for use )

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